Cancellation and Refund Policy
At FNB Needs, we strive to provide a seamless shopping experience for our customers. This Cancellation and Refund Policy outlines the terms under which you may cancel an order and request a refund. By placing an order with us, you agree to the following terms:
Order Cancellations
Eligibility:
Orders can only be canceled before they are processed for dispatch.
To cancel an order, please contact us immediately via phone or email with your order details.
Exceptions:
Cancellation requests made after the order has been dispatched will not be accepted.
Refund Policy
Refund Eligibility:
Refunds are issued only under the following circumstances:
Orders canceled before dispatch.
Defective or incorrect items returned in compliance with our return policy.
Processing Time:
Refunds will be processed within 5-7 business days of approval.
The refund amount will be credited to the original payment method.
Shipping Fees:
Shipping fees are non-refundable unless the return is due to an error on our part.
Non-Refundable Items
Perishable Products:
Items that are perishable or have been damaged due to mishandling after delivery are not eligible for refunds.
Used Items:
Products that have been opened or used are non-refundable.
How to Initiate a Cancellation or Refund Request
To initiate a cancellation or refund request, please contact our customer service team with the following details:
Order ID
Reason for cancellation or refund
Photos or evidence (if applicable, for defective or incorrect items)
Contact Information
For cancellations, refunds, or further assistance, please contact us:
Phone: +91-99724-24470
Email: [Insert Email Address]
Website: www.fnbneeds.com
We reserve the right to amend this Cancellation and Refund Policy at any time. Please review this page periodically for updates.